Frequently Asked Questions

Frequently Asked Questions

Welcome to the official website of Landost LLC (hereinafter referred to as “we,” “us,” or “the Company”) (www.landostllc.com). To ensure we provide our customers with the best possible shopping experience, we have established the following Terms of Service. These Terms apply to any questions, complaints, or suggestions you raise on this website. By using this website, you agree to be bound by these Terms of Service.

1. Questions and Feedback
   Ways to Ask: You may contact us via our customer service page, email, or phone with product-related questions or feedback.
   Response Time: We will address your questions promptly, typically responding within one business day.
2. Question Types
   You can submit the following types of questions:
   Product Information: Inquiries regarding product specifications, pricing, and availability.
   Order Status: Inquiries regarding your order status, shipment progress, and estimated delivery time.
   Return and Exchange Policy: Inquiries regarding the return and exchange process, conditions, and procedures.
   After-Sales Service: Support regarding product usage, maintenance, and troubleshooting.
3. Unacceptable Questions
   We do not accept the following types of questions:
   False Information: Inquiries involving fraud, misinformation, or malicious activity. Illegal Conduct: Issues that violate laws and regulations or may give rise to legal liability.
   Commercial Conduct: Unauthorized advertising, promotion, or commercial practices.
4. Data Protection and Privacy
   When you submit an inquiry to us, we may collect your personal information. For information on how we use and protect your information, please refer to our Privacy Policy.
5. Modifications to Terms
   We reserve the right to update or modify these Terms at any time. Any changes will be posted on this website and will be effective immediately upon posting. It is your responsibility to check these Terms regularly for updates.

Thank you for your trust and support in Landost LLC! We are committed to providing you with the best outdoor products and services.